General Terms and Conditions


Prices displayed on the website are valid for up to 10 days from the date of the order, but are subject to change during peak periods, seasons and public events. Seasonal availability is also included. The value of products does not include gifts and products.

Orders and Payments

During the ordering process, you will be asked to provide us with your complete personal data, including your actual address, destination recipient’s data, and any other data related to the payment method. Any transaction containing fake or registered data will be canceled by an incorrect email.

We accept payment only via (credit cards – PayPal account – payment on delivery)

By clicking on the “Confirm Order” button at the end of the order process, you agree to be bound by the terms and conditions set forth herein, which appear elsewhere on the Website.

The submission of your application is subject to our acceptance of this order. We will send an email confirmation including your order details, and we will confirm your order completion through the email address you provided us with. We will have no obligation pending such confirmation by e-mail.

VAT will automatically be added to your order (VAT) for your order total. Note that the VAT number of our Establishment is 300459965500003

Edit Order

To Edit your order, please contact customer service through your dedicated account. You can change the delivery address, the text of the attached message and the date of arrival. These changes must be made at least 3 hours before the delivery date.

You should be sure to let us know as soon as possible. If the gift has already been prepared and sent, we will not be able to apply these amendments.

Cancel order

The full value of the order will be returned to your Bank Account if it is canceled within 3 hours of the request date. If your order is processed, you will not be able to refund the order.

Special Orders

You can use the notes to write special requests, to provide us with more information about your request (the time you wish to deliver the request, additional address data, additional phone number, future notification of sender)

The acceptance of these special requests cannot be confirmed in all cases, and if the special request cannot be performed, you are not entitled to claim the value of your claim.

Product Photos

Products available on Florinta contain only the Material in the product description, as some product images contain additional cosmetic tools used by our photographers not included in the application.

The images provide different shades of bouquets, and there may be a slight difference in the shape and shape of the package, please review the replacement policy listed below.

Product replacement

From time to time, there may be shortage in some flowers with our local partners. In this case, some types of flowers are replaced with similar or better ones. The customer will be notified if the main flower type is replaced by the bouquet. If we cannot get a reply from the customer for the first contact or message Text or e-mail message two hours before the specified delivery time, we begin the order delivery procedures to avoid any delay and are replaced with flowers of the same or higher value.

If no specific products are available, the order will be sent without attaching these products, and the value of this product will be returned to the customer if requested, or a higher discount card will be provided.

Color replacement

Our flower specialists may modify the flower colors required in the bouquet, but keep in mind the overall color of the bouquet offered on the site.

But at the same time, we cannot guarantee the same degree of color as in the picture. For example, you may receive a bouquet of pink flowers that are lighter or slightly lighter than the picture.

If a more subtle change is applied to the colors, we will try to communicate with the customer to let them know. If we cannot make that connection, we will replace the color so that we do not delay the delivery date.


This service depends on the timing of the Order, its date, and the city where your order is to be sent, and city.

If special delivery addresses required, such as companies, hospitals, weddings and any other business location, the signature of any authorized person will be accepted to accept delivery on behalf of the person to be connected.

Please be aware that Florinta is solely responsible for facilitating the delivery to the address you specify, and we apologize that we cannot be held liable if you connect incorrectly if the intended recipient leaves the requested address in the request or is located elsewhere, or the actual recipient refuses to receive the request.

In the event of difficulties in delivering your request to the intended recipient, we reserve the right to contact the recipient using the contact information you provide at the time of determining your request, before you process your order, please review our terms and conditions.

Cost of delivery

The price of the products does not include the cost of delivery, but is added during the payment process, and it is shown in addition to the final price, and the cost of delivery varies depending on where you wish to send your order.

Delivery dates

You can set a specific date of delivery times available on the site.

Florinta communicates with the customer to determine the time, address or location of the future to deliver the gift regardless of the time and address specified in the application.

We may not guarantee that some requests sent to private or military installations.

If you want to Deliver an order to any of these places: Hospitals, universities, companies, please attach the name and phone number of the receiver and all the data available to you as much as possible, as we make sure to deliver your package according to the procedures of each establishment, but we are not responsible if these procedures prevented the arrival of the request Successfully, taking into consideration that many parties do not prohibit the delivery of bouquets to private rooms, halls or private offices, but check the conditions of the entity first before ordering the package.

If the package is sent to a hotel resident, specify the room number (if possible) and the name of the hotel reservation. If the recipient is a resident of another person’s home, you must attach the name of that person and the home number, which is important to us.

Please note that we will not be able to deliver orders by postal code, and in such cases, you are required to provide us with an alternate address.

*Florinta cannot return the order value to the sender if the order is not successfully connected due to any of these circumstances.

Refund requests and complaints

Complaints of quality

If you are not satisfied with the quality of the order sent, you may request a refund by sending a complaint within the same day to the Rose products and the rest of the gifts from the date of receipt to [email protected]

In the event of other complaints about failure to arrive or receive an incomplete application, please send the complaint within two business days containing the application number, taking into consideration that no request will be sent after that date.

Order Delayed demand

If we cannot send the request at the time you specified in the order, because of any special circumstances, the sender and the receiver will be notified so that an alternate date is set. If the request cannot be delivered, we must refund the order within a maximum of 14 working days. Please send your complaint within two working days of the application deadline through your account.

On the other hand, if we cannot deliver the request for reasons beyond our control (for example, there is no home-based receiver), we do not need to return the request. However, if the recipient does not receive the request after processing the package, we communicate with the customer. By phone to select a new appointment for delivery of the order not exceeding 12 hours.

If we delay delivery of any package for more than one day, we will refund it in full if the receiver refuses to receive it.

On the other hand, if we cannot deliver the request for reasons beyond our control, we should not refund the order within a maximum of 14 business days.

Delivery data is Wrong or incomplete

If incorrect data or contact information is entered, we will not be able to connect the request. If we notify the delivery representative that the address is incorrect, we will try to communicate with the customer to confirm the attached data or request additional data from it.

Any changes to the data must be considered 3 hours prior to the date of receipt of the request. Florinta is not responsible for the failure of the delivery processes resulting from the client providing incorrect or incomplete data, so the customer will not regain the value of his request again.

Orders rejected from the recipient

If the recipient refuses to receive the order, for any reason, the customer will not refund the value of the order.

Orders not received by the receiver

If the receiver does not receive the gift, it will be returned to our partners. We will then wait 12 hours to choose another destination in the same city and deliver it to him. Florinta will not be responsible for any damage to the gift or bouquet due to the waiting period which usually affects the quality of the products.

If the order is canceled and it is not received for the second time a new delivery fee will be imposed on the receiver. If the customer does not respond within 24 hours, the order will be canceled, and the customer will not refund the value of the order.

Returns gifts

The gifts sold by Florinta cannot be returned. If a damaged product (non-rose) is received, the customer will be compensated if the complaint is filed within two days of receipt of the gift as well as proof of damage to the products.

Duplicate requests

Please notify us if you repeat a request twice or more, we will refund the duplicate order if our partner does not send the request. If you do not notify us at the time of the order, you will not be able to refund it.

Edit or cancel the request

The application may be modified or canceled within 3 hours from the time of application through a text request via the on-screen communication screen or by sending an email to customer service [email protected]

Orders may not be canceled on or after the requested delivery date and can be ordered by a text request via the on-site communication screen or by sending an email to customer service.

Order Timing

You can choose the delivery date when ordering from the site.

Sometimes, we may not be able to deliver your order on time and an early appointment will be made, after coordination with the receiver.

Contact Us

If you have any questions regarding these terms and conditions, you can contact us by following:


Email: [email protected]

Twitter: @florintaflowers

Customer Care Number: 0096612555088

Creaact Trading Establishment (Owner of CR# 4030195300

Last modified: 31 July 2019